Our Process
A clear path from your first call to a finished job.
Five steps, from your first call to the follow-up after the work is done.
- 1
Call or Request
Tell us what's going on.
Call or send a request online. Riley gets back to you to set up a time for the visit. For burst pipes, backups and no water, call the emergency line.
- Call or request online
- Tell us what's happening
- Emergency line for burst pipes
- 2
Diagnose
Find the real cause.
Your plumber traces the problem to its source, not just the spot that's wet, and explains what they found. You can ask for photos of anything under the house or behind a wall.
- Whole-system check
- Plain-language explanation
- Ask for photos of hidden parts
- 3
Options
You choose what happens next.
We go over what can be done, and you decide. For replacements, you can compare options and ask whether a repair would do.
- Options explained
- Repair or replace
- Your decision
- 4
Fix or Install
The agreed work.
The repair, installation or repipe you agreed to is carried out. Questions about the work can go to Sam.
- The agreed repair or install
- Pressure test on new lines
- Old parts removed
- 5
Stay Dry
Follow-up and maintenance.
After the visit, tell us if anything isn't working as it should. Water heaters need a flush now and then, and outdoor spigots need winterizing.
- Questions after the visit
- Water heater flushes
- Winterizing spigots
Let's get the water going where it should.
Tell us what's going on, and we'll get in touch to set up a visit.